Walmart claims no responsibility for Tennessee woman's TV allegedly stolen by deliverer

WILSON COUNTY, Tenn. (WZTV) — A Tennessee woman ordered a TV from Walmart. She got the notification it was on the front porch, but when she went to get it minutes later, it was gone.

Did porch pirates swoop in and steal her TV? It appears something much stranger happened.

The Walmart deliverer took a nice picture of Christina Shearer’s new TV. It was placed perfectly on the front porch.

She was actually in the house, so she got to the front door just minutes after the delivery.

I opened the door and I go outside and there’s nothing," said Shearer. "And I'm like, 'Okay, well maybe maybe we put it on the side of the house.' So, I'm running down there looking on the side of the house. Nothing. And I was like, 'Oh my God.' And I'm just walking back up the house. And I’m like, 'What happened?'

Porch pirates, she told her boyfriend. And then she lost it.

And I went into my room and I just boohoo cried," said Shearer. "Because I was like, 'Why would this happen to me? Like what did I do to deserve this?' I was literally trying to buy this TV for a year and a half.

But wait a minute. Christina has a doorbell camera, and she and her boyfriend started reviewing the video. And oh my goodness, could it be true?

In one video you see the delivery men bringing the TV up to the porch. The next video shows them taking it back to their truck.

They parked way down the street and not in front of the house. She called the Wilson County sheriff who came over and watched the video with them.

I think the delivery person took it," said Shearer. "And so the sheriff looked at the same videos and he was like, that’s what it’s looking like. I was just like, 'Oh, great. Wonderful.' So it was just like it happened so fast, so fast, and I was like what now?

So she called Walmart which subcontracts deliveries with a company called Roadie. Walmart actually got the delivery driver on the phone.

All of a sudden Christina is talking to the man she thinks stole her TV, and you are not going to believe what he told her.

Why are you being such an ungrateful b**** or something like that," Shearer said he said to her. "And I flipped out. I was like, what? I was like, 'You just stole my TV. I’m not being ungrateful. I want the product that I ordered.'

Here’s where it gets even crazier. Christina says Walmart told her they are not responsible for the theft.

So basically, Walmart’s like, we’re done," Shearer said. "You got her stuff, that’s not our problem, So I was like, 'What am I supposed to do with that?'

WZTV also contacted Walmart Corporate Relations to see if that is policy. Is Walmart truly saying it is not responsible for the subcontractors it hires?

Walmart did not answer our email and we received no response to this theft.

You would think that a billion dollar company has insurance for these purposes," said Shearer. "Because you know, not everybody is honest.

Shearer says Walmart told her to call the bank.

The Wilson County Sheriff’s Office is pursuing theft charges through multiple subpoenas.

The delivery company, Roadie, a subsidiary of UPS, says they have opened an investigation and will contact Christina Shearer on March 22.