Wendy's to use robots in underground delivery system for mobile orders

COLUMBUS, Ohio (WSYX) — Wendy'shas plans to pilot its underground autonomous robot system for mobile orders.

A restaurant in Dublin, Ohio, is the first fast-food joint in the country to try out this technology.

The goal is to deliver digital food orders from the kitchen to designated parking spots in seconds for faster and more convenient pick-up experiences.

We know that serving orders quickly and accurately leads to increased customer satisfaction," said Deepak Ajmani, U.S. Chief Operations Officer, The Wendy's Company. "Pipedream's Instant Pickup system has the potential to unlock greater mobile order speed of service and accuracy, enabling us to consistently deliver hot and fresh Wendy's products to our fans."

Wendy's will be partnering with hyper logistics companyPipedream, striving to serve digital-forward customers with greater ease, speed and accuracy.

The technology will use autonomous robots to transport meals underground and deliver them to the Instant Pickup portal.

Last week, Wendy's announced that next month they'll be rolling out anAI drive-thru ordering system in Columbus. The company hasn't announced what locations will receive the AI system.